Business Automation
Stop paying people to retype things between systems.
Starting price
Setup from $750
- Package
- Automation Sprint
- Typical timeline
- Typically 1–3 weeks
- Demo
- Coming soon
Starting price, not a quote. The final figure comes from scoping and is given to you in writing.
The problem
What this exists to fix
Your software does not talk to itself. Staff copy the same details between three systems, reminders get sent by hand, and review requests only happen when somebody remembers.
Connects the tools you already pay for and automates the repetitive steps between them — reminders, notifications, data sync, and the small administrative processes that quietly consume hours.
Concretely
One example, start to finish
When a job is marked complete in your scheduling software, the customer gets a thank-you text with a review link, the invoice is created, the office gets a Slack notification, and the CRM record moves to "completed" — with nobody touching a keyboard.
What it handles
- CRM automation
- Missed-call text-back
- Appointment reminders
- No-show follow-up
- Review requests after completed work
- Internal notifications
- Workflow automation
- Data synchronisation between systems
- Software integrations
- Repetitive administrative processes
What stays human
The agent escalates rather than improvises. You decide the triggers — named topics, specific phrases, or the customer simply asking for a person.
- Replacing a system that is fundamentally the wrong tool
- Automating a process nobody has agreed on yet
- Fixing bad data in your source systems
Those are not limitations we plan to remove. They are things this should not do.
Workflows
Situations this changes
Each row describes a mechanism, not a projected result.
Today
A missed call is a lost customer.
After
Every missed call gets an automatic text within seconds asking how you can help.
Today
Staff enter the same customer into two systems.
After
The record is created once and synced automatically.
Today
Reviews only get requested when someone remembers.
After
Every completed job triggers a review request on a delay you choose.
Implementation
How we build it
Typically 1–3 weeks. Most of that is gathering what the agent is allowed to say, not writing code.
Step 1
We sit with the person who does the task and time how long it actually takes.
Step 2
We decide what should be automated and what should stay human.
Step 3
We build the workflow, including what happens when a step fails.
Step 4
We test with your real data before it touches a live customer.
Step 5
We hand it over documented, so you are not dependent on us to understand it.
Integrations depend on your platform
Scope
What Automation Sprint includes
We scope one repetitive process, build the automation, connect the systems involved, test it, and hand it over documented.
Included
- Process review and scoping
- One workflow or integration built end to end
- Connection between the systems involved
- Error handling and failure alerts
- Testing with your real data
- Documentation and team handover
- 30 days of post-launch fixes
Not included
- Ongoing monitoring after 30 days (available as an add-on)
- Additional workflows beyond the scoped one
- AI agents — this is workflow automation
Monthly management covers
- Hosting and uptime monitoring
- Usage reporting you can read
- Knowledge and answer updates as your business changes
- Prompt and conversation improvements
- Workflow adjustments
- Integration maintenance when a connected tool changes
Any third-party platform subscription needed to run the workflow is billed to you directly by that provider.
Safeguards
Limits we build in on purpose
Approved sources only
The agent answers from material you have signed off — your hours, services, policies, and prepared answers. It is not turned loose on the open internet.
Human escalation
You set what always reaches a person: named topics, trigger phrases, or the caller simply asking. An agent that escalates beats one that improvises.
Conversation visibility
Calls and chats are recorded and summarised, and you can read them. Nothing happens in a channel you cannot inspect.
Explicit permissions
Each connection gets the narrowest access that works — read a calendar, write one field, nothing more. We tell you exactly what was granted.
What is processed, who processes it, and how long it is kept is set out in the AI & Data Policy.
Questions
About this solution
- Do I need to understand AI to work with you?
- No. You describe what is going wrong — missed calls, slow follow-up, the same job done by hand every week — and we work out which tool fits and whether it is worth doing at all. If the honest answer is that software will not fix it, we tell you.
- What does it cost to get started?
- Implementation starts at $299 for a single focused solution and rises with scope. Ongoing management is billed monthly and shown separately. Every price on the pricing page is a starting point, not a quote — the final number comes from a scoping conversation.
- Will it replace my staff?
- That is not what we build for. These systems handle the calls nobody could get to, the follow-up that stops after one attempt, and the repetitive data entry. Your team keeps the conversations that need judgement, and every agent has a route to a person.
- What happens when the AI cannot answer something?
- It hands over. You set the rules — specific topics, trigger phrases, or the caller simply asking for a human — and the conversation transfers or a person is notified with the full context. An agent that guesses is worse than one that escalates.
- Do you work with the software we already use?
- Usually. Most CRMs, calendars, and phone systems have an integration path. Some do not, or restrict it to specific vendor tiers. We check yours before quoting rather than promising a connection and discovering the problem afterwards.
Is Business Automation the right place to start?
Tell us what is happening now — how many calls, how fast the follow-up is, what your team already uses. We will tell you whether this fits, and what it would cost.