AI Front Desk
Answer every call and message, including after hours.
Starting price
Setup from $499 · $299/mo management
- Package
- AI Front Desk
- Typical timeline
- Typically live in 2–3 weeks
- Demo
- Live
Starting price, not a quote. The final figure comes from scoping and is given to you in writing.
The problem
What this exists to fix
Calls go to voicemail while your team is busy, and most people who reach voicemail do not call back. Evenings and weekends are dead air.
Answers the phone and the website chat, handles the questions it has been given answers to, captures the caller’s details, books the appointment, and transfers to a person when the conversation needs one.
Concretely
One example, start to finish
A caller at 8:40pm asks whether you are open Saturday and whether you handle transmissions. The agent answers both, books them into the Saturday 10:00 slot, writes the appointment to your calendar, and emails your service manager a summary before the caller hangs up.
What it handles
- AI phone receptionist
- Website chat agent
- Frequently asked question handling from sources you approve
- Lead capture
- Appointment scheduling
- Call routing
- Human escalation on request or on trigger words
- Conversation summaries
- After-hours and overflow coverage
What stays human
The agent escalates rather than improvises. You decide the triggers — named topics, specific phrases, or the customer simply asking for a person.
- Outbound cold calling
- Replacing a team that is already answering every call
- Conversations that must be handled by a licensed professional
Those are not limitations we plan to remove. They are things this should not do.
Workflows
Situations this changes
Each row describes a mechanism, not a projected result.
Today
Everyone is with a customer when the phone rings.
After
The call is answered on the first ring instead of going to voicemail.
Today
The same five questions eat the front desk’s day.
After
Hours, location, services, pricing ranges, and availability are answered without a person.
Today
After-hours callers go to a competitor.
After
Evening and weekend callers get answers and book themselves in.
Implementation
How we build it
Typically live in 2–3 weeks. Most of that is gathering what the agent is allowed to say, not writing code.
Step 1
We listen to how your team currently answers the phone and write down what the agent is allowed to say.
Step 2
We connect it to your calendar or CRM so bookings land where your team already looks.
Step 3
We set the escalation rules — which calls always reach a human, and how fast.
Step 4
We test it against your real questions and awkward edge cases before it takes a live call.
Step 5
We review transcripts monthly and tighten the answers.
Integrations depend on your platform
Scope
What AI Front Desk includes
An AI voice or advanced chat agent that answers, captures the details, books the appointment, and hands off to a person when it should.
Included
- AI voice or advanced chat agent
- Appointment scheduling
- Lead capture with the details your team actually needs
- Conversation summaries after every call
- One CRM or calendar connection
- Human-transfer rules you approve
- After-hours coverage
- Initial tuning against your real questions
Not included
- Outbound calling campaigns
- Multi-step follow-up sequences (see AI Growth System)
- Custom reporting dashboards
- More than one CRM or calendar connection
Monthly management covers
- Hosting and uptime monitoring
- Usage reporting you can read
- Knowledge and answer updates as your business changes
- Prompt and conversation improvements
- Workflow adjustments
- Integration maintenance when a connected tool changes
Includes an initial usage allowance for calls or conversations. Telephony and model usage above the allowance is billed at cost plus a stated rate.
Safeguards
Limits we build in on purpose
Approved sources only
The agent answers from material you have signed off — your hours, services, policies, and prepared answers. It is not turned loose on the open internet.
Human escalation
You set what always reaches a person: named topics, trigger phrases, or the caller simply asking. An agent that escalates beats one that improvises.
Conversation visibility
Calls and chats are recorded and summarised, and you can read them. Nothing happens in a channel you cannot inspect.
Explicit permissions
Each connection gets the narrowest access that works — read a calendar, write one field, nothing more. We tell you exactly what was granted.
What is processed, who processes it, and how long it is kept is set out in the AI & Data Policy.
Demo
See this one working
- Live
Website chat agent
The assistant in the corner of this page. Ask it what we build, what something costs, or how a front desk agent handles a call it cannot answer. It answers from our own published material and hands you to a person when it should.
- What you can try
- Ask it what we build, what something costs, or how a front desk agent handles a question it cannot answer. Try to catch it out — it should escalate rather than guess.
- What it does not show
- It is not connected to a phone line, a CRM, or a calendar, and it cannot book anything. A deployed agent does those things; this one answers questions about us.
Questions
About this solution
- Will callers know they are talking to an AI?
- Yes. The agent identifies itself. Beyond it being the right thing to do, disclosure rules for automated callers vary by state and are tightening — building on a system that pretends to be a person is a liability, not a feature.
- What stops it from making something up?
- It answers from sources you approve — your hours, services, policies, and the answers you have signed off. Questions outside that scope get escalated rather than guessed at. We test it against awkward and adversarial questions before it takes a live call, and we review real transcripts monthly.
- Can I listen to what it actually said?
- Yes. Conversations are recorded and summarised, and you have access to them. Monthly management includes us reading and listening to a sample and tightening the answers that were weak.
- What if I want to turn it off?
- You can disable an agent at any time and calls route the way they did before. There is no period where the system has to stay on.
- Does it work outside business hours?
- Yes — that is usually where it pays for itself. Evening and weekend callers get answers and can book themselves in, and your team sees a summary in the morning.
- Do I need to understand AI to work with you?
- No. You describe what is going wrong — missed calls, slow follow-up, the same job done by hand every week — and we work out which tool fits and whether it is worth doing at all. If the honest answer is that software will not fix it, we tell you.
- What does it cost to get started?
- Implementation starts at $299 for a single focused solution and rises with scope. Ongoing management is billed monthly and shown separately. Every price on the pricing page is a starting point, not a quote — the final number comes from a scoping conversation.
- Will it replace my staff?
- That is not what we build for. These systems handle the calls nobody could get to, the follow-up that stops after one attempt, and the repetitive data entry. Your team keeps the conversations that need judgement, and every agent has a route to a person.
Is AI Front Desk the right place to start?
Tell us what is happening now — how many calls, how fast the follow-up is, what your team already uses. We will tell you whether this fits, and what it would cost.