Custom AI Setup
For the problem that does not fit a package.
Starting price
Setup from $3,000
- Package
- Custom AI Build
- Typical timeline
- Set during discovery
- Demo
- Coming soon
Starting price, not a quote. The final figure comes from scoping and is given to you in writing.
The problem
What this exists to fix
Your situation is specific. The off-the-shelf tools solve 60% of it and the remaining 40% is the part that actually costs you money.
Scopes and builds a solution around your specific process — internal assistants, document search, reporting helpers, and business tools that fit how your company already works.
Concretely
One example, start to finish
A service department has 400 pages of manufacturer bulletins. An internal assistant lets a technician ask "what is the torque spec and the recall status on this model" and get the answer with a link to the exact page it came from, instead of searching a PDF folder.
What it handles
- Internal knowledge assistants
- Employee support assistants
- Document-search systems
- Reporting assistants
- Email and meeting workflows
- Custom business tools
- Specialised AI integrations
What stays human
The agent escalates rather than improvises. You decide the triggers — named topics, specific phrases, or the customer simply asking for a person.
- Projects with no defined owner on your side
- Anything requiring regulated compliance certification we do not hold
- Replacing professional judgement in a regulated field
Those are not limitations we plan to remove. They are things this should not do.
Workflows
Situations this changes
Each row describes a mechanism, not a projected result.
Today
New staff ask experienced staff the same questions for months.
After
An internal assistant answers from your own documented procedures, with sources.
Today
Answers live in 400 pages of PDFs nobody reads.
After
Staff ask a question in plain language and get the answer plus the page it came from.
Today
Building the monthly report takes a day and a half.
After
A reporting assistant assembles the draft and a human reviews it.
Implementation
How we build it
Set during discovery. Most of that is gathering what the agent is allowed to say, not writing code.
Step 1
Paid discovery — we spend real time understanding the process before quoting.
Step 2
You get a written scope with a fixed price before any development starts.
Step 3
We build in stages so you see progress rather than waiting for a reveal.
Step 4
We test against the edge cases that actually break things.
Step 5
We train your team and agree a support plan.
Integrations depend on your platform
Scope
What Custom AI Build includes
Internal knowledge assistants, document search, reporting assistants, and business tools built for how your company actually works.
Included
- Paid discovery, credited against the build
- Written scope with a fixed price before development starts
- Custom build and integration
- Testing against your real edge cases
- Team training
- Support plan quoted with the scope
Not included
- Anything outside the agreed written scope
- Regulated-industry compliance certification
Monthly management covers
- Hosting and uptime monitoring
- Usage reporting you can read
- Knowledge and answer updates as your business changes
- Prompt and conversation improvements
- Workflow adjustments
- Integration maintenance when a connected tool changes
Usage and hosting depend entirely on the build. Both are estimated during discovery and stated in the scope document.
Safeguards
Limits we build in on purpose
Approved sources only
The agent answers from material you have signed off — your hours, services, policies, and prepared answers. It is not turned loose on the open internet.
Human escalation
You set what always reaches a person: named topics, trigger phrases, or the caller simply asking. An agent that escalates beats one that improvises.
Conversation visibility
Calls and chats are recorded and summarised, and you can read them. Nothing happens in a channel you cannot inspect.
Explicit permissions
Each connection gets the narrowest access that works — read a calendar, write one field, nothing more. We tell you exactly what was granted.
What is processed, who processes it, and how long it is kept is set out in the AI & Data Policy.
Questions
About this solution
- Do I need to understand AI to work with you?
- No. You describe what is going wrong — missed calls, slow follow-up, the same job done by hand every week — and we work out which tool fits and whether it is worth doing at all. If the honest answer is that software will not fix it, we tell you.
- What does it cost to get started?
- Implementation starts at $299 for a single focused solution and rises with scope. Ongoing management is billed monthly and shown separately. Every price on the pricing page is a starting point, not a quote — the final number comes from a scoping conversation.
- Will it replace my staff?
- That is not what we build for. These systems handle the calls nobody could get to, the follow-up that stops after one attempt, and the repetitive data entry. Your team keeps the conversations that need judgement, and every agent has a route to a person.
- What happens when the AI cannot answer something?
- It hands over. You set the rules — specific topics, trigger phrases, or the caller simply asking for a human — and the conversation transfers or a person is notified with the full context. An agent that guesses is worse than one that escalates.
- Do you work with the software we already use?
- Usually. Most CRMs, calendars, and phone systems have an integration path. Some do not, or restrict it to specific vendor tiers. We check yours before quoting rather than promising a connection and discovering the problem afterwards.
Is Custom AI Setup the right place to start?
Tell us what is happening now — how many calls, how fast the follow-up is, what your team already uses. We will tell you whether this fits, and what it would cost.